Refund & Cancellation Policy
Mequintrax Digital Services Private Limited — Effective date: 01 July 2025
Website: www.mequintrax.com
Contact Email: support@mequintrax.com
1. Our Commitment to Client Satisfaction
At Mequintrax, we are committed to offering transparent, professional, and customer-centric services across legal, financial, tax, and compliance verticals. We understand that every client's expectations are unique, and we strive to meet them through timely support, expert consultation, and accountable service delivery.
However, in the rare event that you are not satisfied with our services, we encourage you to reach out to our support team immediately. We take your concerns seriously and will work diligently to evaluate the issue, investigate any gaps in service, and provide a resolution that may include a refund or credit note.
Our objective is to ensure a seamless digital experience for individuals, entrepreneurs, and businesses using our platform. While we handle your requests with urgency, please understand that factors such as delays from government departments, documentation issues, or third-party dependencies may affect timelines.
By initiating contact with us early, you enable us to resolve concerns efficiently and maintain transparency throughout the process. We are here to support you every step of the way, and our priority remains your long-term satisfaction and trust.
2. How to Report a Service Concern
If you believe that a service or engagement handled by Mequintrax has not met your expectations, we have a defined escalation path to help you quickly resolve the matter. Clients should begin by logging in to their Mequintrax dashboard using the registered email ID used during payment.
Once logged in, go to the relevant service order, then select the “Report Issue” or “Request Assistance” option. This immediately flags the engagement and routes your concern to the designated resolution manager.
If you are unable to access your account, you can click on “Forgot Password” to recover your login credentials. Alternatively, send a detailed email with your order ID and registered contact number to support@mequintrax.com.
We will assign the case to a trained service agent and a compliance manager, who will conduct an internal audit of the task progress and communication trail. We aim to respond within 48 business hours and resolve most concerns within 5–7 business days depending on complexity.
Your cooperation in providing clear, timely, and complete information helps us serve you better and faster. Our goal is to resolve every concern fairly, within a structured and accountable framework.
3. Refund Window & Eligibility Guidelines
We offer a refund request window of 30 calendar days from the date of payment. Clients are eligible to apply for a refund if they have not received any material benefit from the engagement or if there has been an evident shortfall in service execution directly attributable to Mequintrax.
Please note that access to the Mequintrax digital platform, assignment of compliance professionals, submission of drafts, or any form of advisory constitutes a partial fulfillment of service. In such cases, a partial refund may be considered based on the status of work completed.
All approved refunds are subject to a 20% cancellation fee to cover administrative, processing, and service allocation costs. Additionally, any third-party charges (such as GST, government fee deposits, or payment gateway fees like Razorpay) will be deducted before issuing the refund.
Refunds are not applicable where delay or service interruption has occurred due to incomplete documentation, incorrect information provided by the client, or non-cooperation during execution.
We reserve the right to review each refund request in a fair but case-specific manner. Our decisions will be based on the work status, communication logs, and service level agreements.
4. Modifying or Changing Your Service
At Mequintrax, we understand that business needs can evolve quickly. Therefore, we offer flexibility for clients who wish to change a service after placing the initial order. You may request a service change within 7 calendar days from the date of payment, provided that execution has not yet reached an irreversible milestone.
To initiate a service change, log in to your Mequintrax dashboard and select the service order you wish to alter. Then click on the “Change Request” option and provide a brief description of the new service you are seeking. Our service manager will assess the feasibility and process the request accordingly.
If the new service selected is of higher value, the client will be required to pay the difference in cost before the switch is confirmed. In cases where the new service is of lower value, the balance amount (after deductions) may be issued as a credit note valid for future Mequintrax services.
Please note that not all services are interchangeable due to government process dependencies or consultant specialization. We will always strive to provide the best alternative or adjustment to suit your business requirement.
5. How to Request a Refund
Clients who wish to request a refund must follow a simple and structured process to ensure smooth handling. Start by logging in to the Mequintrax dashboard using your registered email ID. Navigate to the order in question, and select the “Get Help” or “Raise Refund Request” option.
In addition to this, send a detailed email to support@mequintrax.com containing the transaction ID, payment date, and the nature of your concern. Attach any relevant communication or evidence that supports your claim. This helps our grievance team assess your request accurately and fairly.
Upon receipt of your complete refund application, our team will initiate a case audit. You may be contacted by a compliance agent for clarification or to provide supporting documents. Once the review is complete, the final refund amount (after applicable deductions) will be approved.
Refunds are usually processed within 21 business days from the date of confirmation. The amount will be credited back to the original payment method, or to an alternate account in case of exceptional circumstances.
We maintain transparency at every stage and will keep you informed throughout the refund process.
6. Responsibility for Taxes, Penalties & Government Liabilities
Once Mequintrax has fulfilled its obligation by initiating a service, assigning a consultant, or submitting your documents to the concerned authorities, the responsibility for maintaining accurate and compliant information lies with the client. It is imperative that all documents submitted by you are complete, accurate, and valid at the time of submission.
Mequintrax is not liable for any penalties, interest, late fees, or additional charges that may be levied by government authorities due to delays, inaccuracies, or non-compliance that are beyond our control. This includes situations where incorrect data was submitted by the client, government rejections beyond Mequintrax's influence, or tax dues assessed by authorities based on independent audits or retrospective application of rules.
We advise all clients to carefully verify and review documents and filings before submission and ensure compliance with relevant laws and deadlines. While we support you in staying compliant, the final onus of timely cooperation and data correctness lies with the client.
If a client fails to provide the required documentation or does not respond to follow-ups, Mequintrax reserves the right to consider the service as complete without liability for future developments, including government penalties or tax-related issues.
7. Limitations Due to External Agencies or Government Authorities
While Mequintrax ensures prompt initiation and expert handling of your services, there are circumstances where external agencies such as the Ministry of Corporate Affairs (MCA), Income Tax Department, GSTN, FSSAI, Trademark Registry, and other government portals play a pivotal role in completing the service lifecycle.
These authorities often have their own processing timelines, application backlogs, system outages, and internal verifications which are beyond our control. Therefore, Mequintrax does not guarantee a fixed timeline for completion of services where approvals or registrations from third-party agencies are involved.
Additionally, applications may be delayed or rejected by the respective authorities due to legal grounds, document insufficiencies, incorrect filings, or discretionary decisions — even if they are filed accurately. In such cases, Mequintrax cannot be held liable for the outcome or be obligated to process a refund, as the service engagement was fulfilled from our end.
Services delivered via affiliate consultants listed on external platforms or freelance networks are also outside the purview of our refund policy. We request clients to factor in these variables before placing an order and work with our compliance experts to reduce risk and avoid rejection.
8. Force Majeure – Situations Beyond Our Control
Mequintrax strives to maintain seamless service continuity through digital systems and a team of compliance professionals. However, there may be rare but impactful scenarios where external events hinder or delay service execution. These scenarios, termed as “Force Majeure” events, are situations that are beyond the control of Mequintrax.
These include, but are not limited to: natural disasters (earthquakes, floods, cyclones), pandemics or public health emergencies, war, terrorism, acts of government, internet outages, judicial restrictions, cyberattacks, labor strikes, and other such unforeseeable events that interrupt service delivery.
In any such circumstance, Mequintrax shall not be held liable for delay or non-performance of service obligations. While we will make every possible effort to resume operations or fulfill engagements, refund requests based solely on force majeure impact will not be entertained unless explicitly stated in writing prior to service initiation.
We recommend clients to maintain flexibility and open communication during such events. Mequintrax reserves the right to either pause the service temporarily, offer alternatives where feasible, or provide a rescheduled timeline depending on the severity and duration of the disruption.