Privacy & Data Policy

1. General

This Privacy Policy (“Policy”) is issued by Mequintrax Digital Services Private Limited (“Mequintrax,” “we,” “us,” or “our”) under the Information Technology Act, 2000 and the Intermediaries Guidelines Rules, 2011. This is a legally valid electronic record and does not require any physical or digital signature. It applies to all users (“you,” “your,” or “User”) who access or interact with us via www.mequintrax.com or our related digital services.

By accessing or using our site or services, you agree to this Policy and our Terms of Use, both of which form a binding legal agreement between you and Mequintrax. You are encouraged to review this Policy regularly, as we may update it at our discretion. Continued usage following amendments indicates your acceptance. Section headings are for convenience only and do not carry legal interpretation.

2. Collection of Personal & Other Data

Information we collect may include:

Registration data: name, email, phone, PAN/Aadhaar, business details, logo/image uploads

User activity: IP address, device type, browser metadata, pages accessed, time spent

Transactional data: files uploaded, payment confirmations, feedback messages.

Support interactions: chat logs, ticket histories, ratings/reviews

We gather this data to provide, improve, and customize our services, ensure security, and enhance user experience. Usage metadata may be aggregated anonymously for internal research. You may opt out of optional data collection, but mandatory fields are essential for service delivery. By continuing to use Mequintrax, you consent to such collection and processing in accordance with applicable regulations.

3. Cookies & Tracking Technologies

Mequintrax uses cookies and similar tracking mechanisms for session management, personalization, fraud detection, analytics, and performance optimization. We deploy both session cookies (expires after browsing session ends) and persistent cookies (storage until expiration or deletion). Some web plugins or analytics tools may set third-party cookies. You may disable cookies via your browser, although this may limit site functionality. We do not capture sensitive personal data using cookies. If you encounter cookies placed by partners (e.g. embedded tools), those are outside our control. Your continued use constitutes acceptance of cookie usage as detailed here..

4. Sharing & Disclosure of Personal Information

We may share your personal data under the following conditions:

Service facilitation: Information shared with compliance consultants, couriers, or government portals for service delivery.

Legal obligations: Disclosure required by court orders, regulatory mandates, or law enforcement agencies.

Fraud prevention: Information provided to partners to verify identity or prevent misuse.

Business restructuring: Transfer of data to successor entities during mergers or acquisitions, subject to confidentiality safeguards.

We do not sell or rent personal data to marketers. Any transfer during restructuring ensures continuity with this Policy or its updated version.

5. Security Measures

We use industry-standard security protocols, including HTTPS/TLS encryption, secure cloud storage, and access controls, to protect your data. Payment details are handled only by certified PCI-compliant gateways and are not stored by Mequintrax. Internal access to user data is limited, logged, and audited. We conduct regular security testing and maintain data backups. While we aim to prevent unauthorized access or data breaches, no system is infallible. You are advised to notify us immediately if you notice suspicious activity. Mequintrax is not liable for incidents caused by third-party failures or unforeseen cyber events..

6. Third-Party Ads & External Links

Our website may include third-party advertisements or affiliate promotions for your convenience. Mequintrax does not disclose personal identifiers to advertisers, and affiliate tools linked to external services are governed by those partners’ terms. We are not responsible for third-party content or data handling practices. Users should review policies on any external sites visited via Mequintrax. Advertised content is marked clearly and aligns with applicable legal standards.

7. User Consent & Messaging Preferences

By using Mequintrax services, you give consent to collect, process, and share your data as per this Policy. We may send essential transactional messages via email, SMS, or WhatsApp, even if your number is under DND. Marketing messages are sent only with your consent and may be unsubscribed at any time. Ceasing marketing communication does not affect your receipt of critical service updates. Continued use of our platform after Policy updates constitutes acceptance of the revised terms. You may access, correct, or delete your data within legal possibilities.

8. Grievance Officer

In compliance with intermediary guidelines, we designate a Grievance Officer to address user privacy concerns:

Grievance Officer: -------

Email: grievance@mequintrax.com

Phone: -------

Please submit your complaint with your registered details and a description of the concern. We will acknowledge within 48 business hours and resolve or respond within 30 days as per regulatory requirements.

9. External Calendar Integration

Where offered, Mequintrax may integrate with Google Calendar to sync compliance reminders. With your explicit authorization, we access relevant calendar events to read and write compliance-related tasks only. We comply fully with Google’s API Services User Data Policy. No data is stored beyond what is necessary to display relevant items in the app interface. You may revoke access anytime via your Google Account. Upon revocation, synchronization halts and sourced data is no longer accessed.

10. Data Retention & Deletion Policy

Your personal data is retained for as long as necessary to provide services, fulfill legal obligations, or respond to disputes. Some data may be retained for up to seven years (e.g., tax or statutory records). Upon valid deletion requests after mandatory retention periods, we will remove data from active systems and anonymize archived copies. If legal requirements prevent deletion, we will restrict access and anonymize identifiable data while preserving necessary records.

11. Dispute Resolution & Jurisdiction

Any disputes concerning this Policy or your use of Mequintrax will first be addressed via informal mediation. If no resolution is reached within 30 days, disputes will proceed to binding arbitration under the Arbitration and Conciliation Act, 1996. A sole arbitrator appointed by Mequintrax will conduct proceedings in English, with the venue in [Insert City], India. Each party shall bear its own costs unless directed otherwise. Indian law governs this Policy, and remaining provisions remain valid even if one portion is deemed unenforceable.